Frequently Asked Questions

Our phones are answered by a person 24/7 — nights, weekends, and holidays included — at (888) 231-6821. Office hours for in-person visits vary by location; see each location page for its schedule.

We have three locations: Edison, NJ (headquarters), Toms River, NJ, and Philadelphia, PA. Our mobile phlebotomists and couriers cover facilities and homes well beyond them — see our service areas for the counties we serve.

Yes — we are a CLIA-certified clinical laboratory, operating in compliance with federal and state regulations. Our current certificates and state licenses are published on our certifications page.

No — nothing on this site or its chat is medical advice, and please never share personal health information through web forms. For anything about your own results or care, speak with your physician, or call us at (888) 231-6821.

A certified phlebotomist comes to the patient — at home, in an assisted living community, or at a facility — collects the ordered specimens, and our courier brings them to the laboratory. The patient never has to travel to a draw site.

Submit the home draw request form online, or call (888) 231-6821. You will need a valid lab order from a physician; our scheduling team coordinates the visit from there.

Yes — all laboratory testing requires an order from a licensed provider. If you have the order in hand, we take care of the rest.

Start with the sales inquiry form or call (888) 231-6821 — the line is answered 24/7. Our client services team walks through your census, draw schedule, and courier routing, and sets up on-site collection tailored to your facility.

Skilled nursing facilities, rehabilitation centers, assisted living communities, hospice and palliative care programs, concierge medicine practices, and physician offices across New Jersey, New York, Pennsylvania, and Delaware.

Yes — STAT and Super STAT service levels provide expedited pickup and priority processing for urgent orders. Ask client services about turnaround expectations for your facility's location.

Patients can view results through the Patient Portal linked at the top of every page. Results also go to the ordering provider, who can discuss them with you — we cannot interpret results over chat or email.

Ordering providers receive results through the Physician Portal, also linked in the site header. Facilities on courier routes receive results per the reporting arrangement set up with client services.

Insurance participation varies by plan and state. Call our billing team at (888) 231-6821 with your plan details and we will confirm coverage before your draw.

Use the Bill Pay page on this site, or call (888) 231-6821 and our team will help — including with any questions about a statement you received.

Open positions are listed on our careers page, each with an application form — resume required, cover letter optional. You will receive an email confirmation, and our team reviews every application.

Mobile phlebotomists, laboratory scientists and technologists, couriers, and client services staff. If nothing is open right now, send your resume to hr@premierlab.info and we will keep it on file.